The whole thing started in October - we hit the data cap for our XFinity plan in 2 or 3 days. I didn't know we had a data cap on our XFinity plan, so I was befuddled. Problem is, you can't just call XFinity, you must escalate your ticket up their chain of command: Start with their AI chatbot, escalate to a human typing on the other end of the chatroom, get transferred to an AI phone operator, escalate that to any number of human phone operators. Somewhere in that initial escalation, they discovered that we weren't on an actual plan from them, and the services we had weren't even offered by them anymore - our account had slipped through the cracks. Their "solution" to the massive data leak was to give sell us the premium tier service with no data cap...which didn't actually solve anything, it just passed the buck down the road. By October 6 or 7, we had blown through another terrabyte of data, so I reached out to Customer Service agai...